Return Policy

Customers have the legal right to register a product for return within 14 days of receipt without giving any reason. After this notification, the customer has another 14 days to actually return the product.

If you wish to return an ordered item, please do so within 14 days of receipt. Report it to us via your account by logging in. You can also call us, send us a WhatsApp message or send us an email via retour@cerasus-homestyle.com.

If you have registered your return, you will receive instructions from us on how to return your item(s). The costs for returning are for your own account. If you make use of your right of withdrawal, the product with all delivered accessories will – reasonably possible – be returned in its original condition and packaging. If the product in question has been used and/or has suffered damage, we are legally entitled to charge you for a reduction in value. Therefore, do your best to always unpack the product neatly and put it into use so that this does not happen.

If you want to return a broken product, we ask you to take clear photos of it and send it to us for review. You can do this by sending an email with the photos and your order number to retour@cerasus-homestyle.com. You can ask us if you want to exchange a product or get your money back. Let us know clearly so that we can help you as soon as possible.

You can always cancel your return notification if you have not yet sent the product. Let us know and we will make sure that your return is cancelled.

As soon as you have registered your return, we will inform you by e-mail the status of your return.

As soon as the product is received by us, we strive to transfer your purchase amount within 7 working days. This depends, among other things, on how quickly your package arrives at us.
Please note: some items are custom made and desired, these items cannot be returned. If this is the case, this will be on the page of the relevant product. If this is not on the product page, you do not have to worry about this and it is eligible for return.